DrivTok Support

Contact DrivTok support

Email sasa@savicsoft.com with the subject “DrivTok support.” Include your app version, device model, Android version, and a short description of the problem. For a legacy account issue, write from the account’s registered email address if possible. Do not send passwords, sign-in codes, or your full backup archive in an initial message.

DrivTok’s standalone website has been retired. Support and privacy information are now hosted here by Savicsoft.

Move your existing garage to the offline Android app

Android release 1.1.0 introduces local storage and removes social features. Check Google Play for the update. If it is not yet offered to you, keep your existing installation and contact support. The offline release does not introduce an iOS offline update.

Cloud import is available through 14 November 2026, Belgrade time. In the offline version, choose to download your existing garage on first launch and sign in with your existing account if requested. Keep the app open and connected until the transfer finishes. An interrupted transfer can be retried. Starting a new local garage does not download your old records; import needs an empty local garage. If you use an older or iOS installation and need help with your records, contact support before the deadline.

After import, each device has its own independent local copy. There is no live cloud sync. Social posts, comments, likes, and messages are not included in the garage import. If records or attachments cannot be imported, contact support before the import window closes.

Back up and restore your records

In the offline Android app, open Settings → backup to create a .drivtok file. Choose a private location in Android’s file picker; Google Drive is an option when its provider is installed and available. Keep the saved file and let your provider finish uploading. Use restore to select that file on the same or another phone.

Backups are manual and unencrypted. They support up to 512 MB of media and a 16 MB record manifest. Save a backup before uninstalling, clearing app data, replacing a populated garage, or changing phones. Without a backup, records stored only on a lost or cleared device cannot be restored by Savicsoft. Device notification permission and battery settings affect local reminder delivery.

Request account and data deletion

To delete a legacy DrivTok cloud account, email sasa@savicsoft.com with the subject “DrivTok account and data deletion.” State the registered account email and whether you want the whole account and associated data deleted or only specific records. You can request deletion without reinstalling or signing into the app.

The request covers your legacy account/profile and associated personal records and uploaded media. We may need to verify account ownership before processing it. We will explain the result and any information that must be retained, including the reason and applicable retention period, when handling your request. The import cutoff does not itself delete your cloud account. Back up any records you want to keep before asking for deletion.

Savicsoft cannot remotely delete offline garages or backup files under your control. Clear the app’s storage or uninstall it to remove local app data, and separately delete exported backups and any copies with your chosen storage provider.

Podrška za DrivTok

Pišite na sasa@savicsoft.com sa naslovom „DrivTok podrška”. Navedite verziju aplikacije, model uređaja, verziju Androida i opis problema. Za stari nalog koristite registrovanu email adresu ako možete. Ne šaljite lozinke, kodove za prijavu ili celu rezervnu kopiju u početnoj poruci.

Android verzija 1.1.0 uvodi lokalnu garažu i uklanja društvene funkcije. Proverite ažuriranje na Google Play-u. Ako vam još nije dostupno, sačuvajte postojeću instalaciju i pišite podršci. Ova verzija nije lokalno ažuriranje za iOS.

Uvoz stare garaže dostupan je zaključno sa 14. novembrom 2026. po vremenu u Beogradu. Pri prvom pokretanju lokalne verzije izaberite preuzimanje garaže i prijavite se starim nalogom ako aplikacija zatraži. Ostavite je otvorenu i povezanu dok se uvoz ne završi. Prekinut uvoz možete ponoviti. Nova lokalna garaža ne preuzima stare podatke, a za uvoz je potrebna prazna lokalna garaža. Ako koristite stariju ili iOS instalaciju ili nedostaju zapisi i prilozi, obratite se podršci pre isteka roka. Društveni sadržaj nije deo uvoza.

U podešavanjima lokalne Android verzije izaberite pravljenje rezervne kopije i sačuvajte .drivtok datoteku na privatno mesto. Google Drive je dostupan ako je njegov pružalac dostupan u sistemskom biraču datoteka. Sačekajte završetak otpremanja kod izabranog pružaoca. Kopija se vraća izborom datoteke na istom ili drugom telefonu. Kopije su ručne i nešifrovane; nema automatske sinhronizacije. Granice su 512 MB priloga i 16 MB manifesta podataka. Napravite kopiju pre deinstalacije, brisanja podataka ili promene telefona. Bez kopije Savicsoft ne može vratiti podatke koji su postojali samo na izgubljenom ili obrisanom uređaju.

Brisanje naloga i podataka

Za brisanje starog serverskog naloga pišite na sasa@savicsoft.com sa naslovom „DrivTok brisanje naloga i podataka”. Navedite registrovanu email adresu i da li tražite brisanje celog naloga sa povezanim podacima ili određenih zapisa. Nije potrebno ponovo instalirati aplikaciju niti se prijaviti. Zahtev obuhvata stari profil, povezane lične zapise i otpremljene priloge. Možemo tražiti potvrdu vlasništva naloga. U odgovoru ćemo objasniti ishod i eventualno zadržavanje podataka, razlog i primenljivi rok. Rok za uvoz sam ne briše serverski nalog. Pre zahteva sačuvajte podatke koje želite da zadržite. Lokalne garaže brišete uklanjanjem podataka aplikacije ili deinstalacijom, a izvezene kopije brišete odvojeno kod izabranog pružaoca.